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Frequently Asked Questions

At Sandys Fishmongers in Twickenham, our friendly fishmongers always do their best to answer your questions in-store. Here are a few of the frequently asked questions we get from our loyal customers and the responses correct at the time of going press!

How can I store my fish longer without freezing it?

On request, we will “Vac-Pac” your fish; this method will help extend the shelf-life of your fish. The fish is placed in a special bag and the air is removed before being sealed.

My recipe asks for fillets but I only see whole fish on display?

Sandys will prepare your fish for you free of charge, just how your recipe calls for.

Can I freeze my fish?

Yes! None of our fresh fish has ever been frozen – see your freezer’s guide for how long it will stay frozen.

How often does your fish come into stock?

Almost every day! Our fish comes from either Billingsgate Market in London, or directly from the coasts of the UK.

Can I place an order through your website and have it delivered?

Whilst you can’t place an order directly through the website, you can ring us up at our store in Twickenham and we’ll happily deliver within the local area.

What is the best way to cook fish?

Our staff can recommend a suitable method, or you can try a recipe from our recipe database!

I came into your shop an hour before you closed but there was no fish on display (although the salesman was helpful and got the fish I wanted out of the fridge for me). Why was this?

We are committed to hygiene, with our cleaning procedure taking around 1.5 hours to complete. The fish has to be removed before we can thoroughly clean & rinse every display container and counter. Afterwards, the floors are scrubbed with bleach and rinsed. Our staff will continue to serve whilst we clean.

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Dine at Home Seasonal Hampers

Valentine’s Day

Copenhagen Vintner Sparkling Tea

Dining in this Valentine’s Day is probably more likely than dining out, but that doesn’t mean anyone has to spend the whole day cooking to create a lovely meal at home.

The Sandys event team including our in-house chefs and sommelier have created a luxurious but well balanced 3 course menu for two. With some additional extras such as sparkling wine, red wine, oysters and cheese, your Valentines evening is sorted, well almost!

Heating and serving has been made fuss-free, but instructions are provided in the box. Hampers can be ordered via enquiries@sandysfish.net or by simply giving us a call to order your dinner and any extras.

Click here for more information.

Available from Friday 12th February to Sunday 14th February.

Delivery Friday and Saturday. Sunday is collection only.

Please pre-order three days in advance of requirement day.

Pre-payment required.

£65

Sandys Deliveries and Coronavirus

 

As we head into another period of restrictions, Sandys would like to reassure all our customers and team members that your health is our biggest priority.  We are closely following the guidance of the U.K. government, Public Health England and The World Health Organisation to minimise the impact to public health, as such, to our already stringent cleaning regime we have put additional measures in place.  We are also being highly respectful of social distancing and have ensured all staff wear a face covering whilst serving you.

If you are worried about handling cash notes, use your payment card, remember Sandys has NO minimum amount by card.

We appreciate the need to have access to wholesome fresh food so we have suspended our delivery charge for sales under £50 (it was free above £50) in the local area.  There is a £2.50 charge for orders out of area under the £50. We are happy to deliver your order vac-packed to ensure freshness.

We are not just a fishmonger, we also sell meat and poultry together with wine and a full deli range including authentic pasta, oils, rice, condiments from all over the world and nearer to home, our in-house prepared sauces, soups and fish pies.

Lastly… Please if you have a neighbour who you don’t see much of, knock on their door just to say hello and ask if you can get anything from the shops for the, or give them our number.  If they don’t just someone knocking on their door could make their day.  If you feel comfortable to swap phone numbers then do so, again a quick phone call may bring a smile.

Allergen advice for Sandys picnic hampers

(scroll left to right on small devices to see all columns)

 

Allergens – GONE FISHIN’ Picnic Hamper
PRODUCTCeleryGlutenEggsFishLupinDairyMustardNutsPeanutsSesameSoyaSulphates
Focacciay
Soda breadyy
Gravladaxyyy
Mackertel pateyyy
Haddock scotch eggyyyyyy
Tomato salad
Colesawyyy
Cheeseyyyyyyyy
Strawberriesy
Trufflesyy
NOTE: There are no crustaceans or molluscs in this picnic

 

Allergen advice for Sandys BBQ packs

(scroll left to right on small devices to see all columns)

 

Allergens – BBQ PACKS
PRODUCTCeleryGlutenCrustaceansEggsFishDairyMolluscsSulphates
FISH BBQ
Mackerely
King prawnsy
Tuna kebabyy
SURF N TURF BBQ
Rump steak
King sallops and baconyyy
Mussels and prawnsyyy
SALADS
tomato salad
potato saladyyy
Coleslawyyyy
BREADS
Focacciay
Soda breadyy
NOTE: There are no lupin, mustard, nuts, peanuts, sesame or soya in this package

 

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