Frequently Asked Questions
At Sandys Fishmongers in Twickenham, our friendly fishmongers always do their best to answer your questions in-store. Here are a few of the frequently asked questions we get from our loyal customers and the responses correct at the time of going press!
How can I store my fish longer without freezing it?
On request, we will “Vac-Pac” your fish; this method will help extend the shelf-life of your fish. The fish is placed in a special bag and the air is removed before being sealed.
My recipe asks for fillets but I only see whole fish on display?
Sandys will prepare your fish for you free of charge, just how your recipe calls for.
Can I freeze my fish?
Yes! None of our fresh fish has ever been frozen – see your freezer’s guide for how long it will stay frozen.
How often does your fish come into stock?
Almost every day! Our fish comes from either Billingsgate Market in London, or directly from the coasts of the UK.
Can I place an order through your website and have it delivered?
Whilst you can’t place an order directly through the website, you can ring us up at our store in Twickenham and we’ll happily deliver within the local area.
What is the best way to cook fish?
Our staff can recommend a suitable method, or you can try a recipe from our recipe database!
I came into your shop an hour before you closed but there was no fish on display (although the salesman was helpful and got the fish I wanted out of the fridge for me). Why was this?
We are committed to hygiene, with our cleaning procedure taking around 1.5 hours to complete. The fish has to be removed before we can thoroughly clean & rinse every display container and counter. Afterwards, the floors are scrubbed with bleach and rinsed. Our staff will continue to serve whilst we clean.
